Help & FAQ

After you sign up, Selka walks you through a quick setup — add your items, your PayNow details, pickup/delivery and opening hours. You can re-open it anytime from your dashboard, or fine-tune everything under Settings.

Yes — the Free plan lets you take orders with no monthly fee (up to a generous monthly order limit). Pro removes the limit and unlocks extras like connecting your own domain. You only ever pay Selka a flat plan fee — we never take a cut of your sales.

Home food & bakes, retail products, services, and bookings/appointments. Each store type tunes the storefront and checkout to suit — e.g. bookings get a calendar and deposits.

The simplest way is PayNow: enter your PayNow UEN or mobile number once, and Selka shows each customer a QR with the exact amount and order reference already filled in. The money goes straight to your bank — Selka never holds your funds. You can also offer bank transfer or cash/in-person.

No. PayNow is enough to start and is free. If you later want cards or automatic payment confirmation, you can connect HitPay in Settings — but it's optional.

New orders arrive as “New” in your dashboard. Once you see the PayNow transfer in your bank (or the customer sends a screenshot), tap Confirm on the order. With HitPay connected, paid orders confirm automatically.

Yes — tap New orderon the Orders page to log a walk-in or phone order yourself: pick the items, add the customer, mark it paid if they've already paid.

When a customer places an order, they get a WhatsApp link to message you with their order details pre-filled — so the conversation lands in your normal WhatsApp. You manage the order's status from your dashboard.

No. Customers check out as guests with just their name and WhatsApp number — no sign-up, no app to download. Less friction means more completed orders.

Every order has a tracking link the customer can reopen anytime to see its status (confirmed, ready, completed). Updates appear there live as you move the order along.

You get a shareable link (e.g. selka link/s/your-store) — put it in your Instagram bio, WhatsApp status, or anywhere. Stores also come with proper search-engine metadata so they can be found on Google.

Yes, on Pro. Connect a domain you already own, or buy a new one through Selka — then your store lives at yourshop.com instead of a Selka link. Customers just see your domain.

Yes, and you don't have to replace it. Two easy options: (1) point a subdomain like shop.yoursite.comat your Selka store and add an “Order” button on your site, or (2) just add a link/button from your existing site straight to your Selka store. Your main website stays exactly as it is — only point your *root* domain at Selka if your Selka store is your whole website.

Yes — add your logo, pick a theme colour, add a banner and an announcement bar from Settings.

Yes. When adding a product you can create option groups — e.g. a “Size” group (pick one) or “Add-ons” (pick any), each with its own price. Customers choose them at checkout.

Yes. Turn on stock tracking for an item and set a quantity (e.g. “20 cakes today”) — it counts down with each order and shows “Sold out” at zero. You can also toggle availability manually.

You set your pickup/delivery options and opening hours; customers then choose a date and an available time slot at checkout. You control the lead time and how slots are shown.

Booking stores show a calendar with available slots. You can require a deposit (a fixed amount or a percentage) so customers commit when they book.

From Billing in your dashboard. You can cancel anytime; your store stays live on the Free plan.

Yes. Each store's data is isolated, and we follow Singapore's PDPA — see our Privacy Notice. You own your data and can request export or deletion anytime.

Email support@fluxo.com.sgand we'll get back to you, usually within one business day. See also our Contact page.