Help & FAQ

After you sign up, Selka walks you through a quick setup — add your items, your PayNow details, pickup/delivery and opening hours. You can re-open it anytime from your dashboard, or fine-tune everything under Settings.

Yes — the Free plan lets you take orders with no monthly fee (up to 50 orders a month). Pro (S$12.90/mo) removes the limit and adds card payments, analytics and loyalty; Business (S$39/mo) adds your own custom domain. You only ever pay Selka a flat plan fee — we never take a cut of your sales.

Home food & bakes, retail products, services, and bookings/appointments. Each store type tunes the storefront and checkout to suit — e.g. bookings get a calendar and deposits.

Yes — it just skips the App Store. Selka installs straight from your browser onto your phone's home screen: its own icon, full screen, instant order alerts. It installs in seconds, updates itself silently, and takes almost no space — and skipping app-store fees is part of how we keep Selka's plans cheap. (Your customers never need any app — they just tap your link.)

Android: open your dashboard in Chrome and tap Install when Selka offers it (or ⋮ menu → Add to Home screen). iPhone: open your dashboard in Safari, tap the Share button, then Add to Home Screen. Then tap Enable alerts on your dashboard so your phone buzzes the moment an order lands — even with the app closed. (On iPhone, alerts work once Selka is on your Home Screen.)

The simplest way is PayNow: enter your PayNow UEN or mobile number once, and Selka shows each customer a QR with the exact amount and order reference already filled in. The money goes straight to your bank — Selka never holds your funds. You can also offer bank transfer or cash/in-person.

No. PayNow is enough to start and is completely free — the money goes straight to your own bank, and Selka never takes a cut. Want to accept cards or have payments confirm automatically? Connect HitPay on Pro (see below).

New orders arrive as “New” in your dashboard. Once you see the PayNow transfer in your bank (or the customer sends a screenshot), tap Confirm on the order. The order reference in the PayNow QR makes it easy to match each payment to its order.

Yes — tap New order on the Orders page to log a walk-in or phone order yourself: pick the items, add the customer, mark it paid if they've already paid.

Yes, on Pro — connect your own HitPay account and customers can pay by card or PayNow right on the checkout page. The moment they pay, Selka marks the order Paid automatically — no checking your bank or tapping Confirm. Funds settle to your own HitPay account; Selka never holds your money. HitPay's fees (about 0.9% for PayNow, from ~2.8% + S$0.50 for cards) come off each payment. The free PayNow QR (you confirm manually) is always still there.

When a customer checks out, the order itself lands in your Selka dashboard immediately — and you get a push or email alert. They're also shown a pre-filled wa.me link to tap and send you a WhatsApp order confirmation, so the conversation lands in your normal WhatsApp. (Selka doesn't send WhatsApp messages automatically — the customer taps to send.) You manage the order's status from your dashboard either way.

No. Customers check out as guests with just their name and WhatsApp number — no sign-up, no app to download. Less friction means more completed orders.

Every order has a tracking link the customer can reopen anytime to see its status (confirmed, ready, completed). Updates appear there live as you move the order along.

Booking stores show a calendar instead of a cart. You set your services, opening hours, session length and buffer time — customers then only see slots you can actually take. Each booking lands in your dashboard like an order, with the customer's WhatsApp attached.

Yes — set a deposit per service (a fixed amount or a percentage), or require the full amount. Customers pay by PayNow QR when they book, so the slot is committed before it's confirmed. On Pro you can also take cards / instant PayNow via HitPay, and the booking marks itself paid automatically.

Yes — give a service a capacity (how many seats or tables each slot has) and an optional party-size limit. That's how private-dining sittings, classes and group sessions work; solo services just keep capacity at one.

Every booking confirmation includes a manage link where the customer can reschedule to another available slot or cancel — and you're notified when they do.

Yes — a booking store can also carry menu items, so a guest reserves a sitting and pre-orders from your menu in one go. The deposit stays on the sitting; the rest is settled per your payment setup.

Yes — orders and bookings share the same monthly allowance: 50 on Free, unlimited on Pro and Business.

You get a shareable link (e.g. selka.sg/your-store) — put it in your Instagram bio, WhatsApp status, or anywhere. Stores also come with proper search-engine metadata so they can be found on Google.

Yes, on Business (S$39/mo). Connect a domain you already own — or have us register one for you free — and your store lives at yourshop.com instead of a Selka link — customers just see your domain. (You add one DNS record at your registrar; it secures itself automatically.)

Yes, and you don't have to replace it. Two easy options: (1) point a subdomain like shop.yoursite.comat your Selka store and add an “Order” button on your site, or (2) just add a link/button from your existing site straight to your Selka store. Your main website stays exactly as it is — only point your *root* domain at Selka if your Selka store is your whole website.

Yes — add your logo, pick a theme colour, add a banner and an announcement bar from Settings.

Yes. When adding a product you can create option groups — e.g. a “Size” group (pick one) or “Add-ons” (pick any), each with its own price. Customers choose them at checkout.

Yes. Turn on stock tracking for an item and set a quantity (e.g. “20 cakes today”) — it counts down with each order and shows “Sold out” at zero. You can also toggle availability manually.

You set your pickup/delivery options and opening hours; customers then choose a date and an available time slot at checkout. You control the lead time and how slots are shown.

Booking stores show a calendar with available slots. You can require a deposit (a fixed amount or a percentage) so customers commit when they book.

From Billing in your dashboard. You can cancel anytime; your store stays live on the Free plan.

Yes. Each store's data is isolated, and we follow Singapore's PDPA — see our Privacy Notice. You own your data and can request export or deletion anytime.

Email support@fluxo.com.sg and we'll get back to you, usually within one business day. See also our Contact page.